Refund Policy

Return Eligibility
To be eligible for a return, you must request it within 14 calendar days of receiving your order, in accordance with applicable consumer protection laws.
To be eligible for a return:
The product must be unused
It must be in the same condition as when it was received
It must be in its original packaging
It must be accompanied by proof of purchase, such as an order confirmation or receipt
For hygiene and safety reasons, Allura Outlet reserves the right to refuse returns on products that have been opened or used.

How to start a return
To start a return request, contact us at:
📧 support@alluraprime.com
Please include your order number and the reason for the return.
If your return is approved, you will receive:
Return instructions
The address to ship the product to
⚠️ Important: Items returned without prior authorisation will not be accepted.

Damages and Issues
Please inspect your order upon delivery.
If the product you received is:
Defective
Damaged
Incorrect
Contact us immediately at support@alluraprime.com, so we can assess the issue and resolve it as quickly as possible.

Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
Opened or used personal care products
Customised or made-to-order products
Gift cards
Final sale items
If you are unsure whether your item is eligible for a return, please contact us before sending it back.

Exchanges
We do not offer direct exchanges.
The fastest way to receive a different item is to:
Request a return
Wait for the return to be approved
Place a new order separately

Refunds
Once your return is received and inspected, we will let you know whether it has been approved.
If the return is approved:
The refund will be issued to your original payment method.
Processing times may vary depending on your bank or card issuer.
Please allow a few business days for the refund to appear on your account after processing.